Skip to main content

Refund and Returns Policy

Last updated: 20 October 2026

This policy covers physical products bought from the AviatorFinds Shop (apparel, mugs, caps and similar items). For Premium listing payments, see section 4 of our Terms of Use.

Every item is made to order

We don’t hold stock. Each item is printed or embroidered just for you by our print-on-demand partner after you place your order. Because of this, we don’t offer returns, refunds or exchanges if you change your mind, pick the wrong size or colour, or simply don’t want the item any more. Please check the product description and size guide carefully before you order.

The exception: damaged, faulty or misprinted items

If your item arrives damaged, has a manufacturing fault or misprint, or isn’t the item you ordered, we’ll put it right with a free replacement, or a refund for that item if a replacement isn’t possible.

  • Tell us within 30 days of delivery.
  • Email [email protected] with your order number, a short description of the problem and a clear photo showing it. If several items with the same design are affected, please include one photo or video showing them all together.
  • You don’t need to send the item back.

What isn’t a fault

Some small differences are a normal part of how print-on-demand items are made and don’t count as defects:

  • print position varying by up to about 0.5 inch (1.3 cm);
  • sizes differing from the size guide by less than 1 inch (2.5 cm);
  • on embroidered items, slight variation in stitch density or texture, visible backing on the inside, and fine details or small text being simplified;
  • on printed garments, a faint smell or light pre-treatment marks when new, which normally go after the first wash (wash cold, inside out, and tumble dry on low).

Lost or undelivered parcels

If your order hasn’t arrived within 30 days (UK, US and EU addresses) or 45 days (other international addresses) of shipping, please email us within 7 days after that. Before you do, check that your delivery address was correct and ask your local post office or delivery office, as parcels are sometimes held for collection. If the parcel can’t be found and the address was correct, we’ll send a free replacement or refund you. See our Shipping & Delivery page for more.

Wrong or incomplete address

We can’t offer a free replacement or refund if an order is lost or returned because the delivery address entered at checkout was wrong or incomplete. Contact us and we’ll explain the options, which may include sending it again at your cost.

Cancellations

Production usually starts soon after you order, and once it has started your order can’t be changed or cancelled. If you need to cancel or change your address, email us straight away. We can only cancel and refund if production hasn’t started yet.

How refunds are paid

Where a refund is due, we pay it back to your original payment method. Your bank or card provider may take a few working days to show it.

Your legal rights

Nothing in this policy affects your legal rights as a consumer, including your rights if an item is faulty or not as described.

Need help?

Email [email protected] with any questions about your order.

Aviatorfinds